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Help with your recording

Find the source, check the take and get the details needed for useful support.

Contact support

Email support@freesoundrecorder.net for help with Free Sound Recorder.

What to include

  • Your Windows version and Free Sound Recorder version.
  • The playback and microphone devices you selected.
  • The steps that led to the problem and the exact error text, if any.
  • Whether a short test recording or the exported file is silent.

Send a screenshot of the relevant controls when helpful. Avoid including private recordings or unrelated personal information.

Check a silent source

Select the output actually carrying the computer sound, or the capture device Windows recognizes for your microphone. Check the source checkbox, input gain and microphone permission.

See how to choose sources.

Check the export

Listen to the tracks first. Mute, Solo, volume and pan determine the mix you export. Save an .amss session when you need to retain editable tracks rather than only the mixed audio file.

Browser microphone help

The online tool needs an HTTPS microphone permission in a current supported browser. Recheck its selected microphone and site permission if access was denied.